Terms and Conditions

Kool Kidz Camp – Terms & Conditions and Camp Information

When booking with Kool Kidz Camps, a contract is formed between the parent/guardian and Kool Kidz Group. The terms below outline the expectations and responsibilities of both parties. We are committed to providing a high-quality service and will work hard to resolve any concerns should they arise.

Admissions

Places at Kool Kidz Camps are offered based on the following order of priority:

  1. Chronological order of first application
  2. Siblings of children already booked
  3. Children attending for full-week sessions

Payment

  • Full payment is required to confirm your booking and acceptance of these Terms & Conditions.
  • We accept BACS or childcare vouchers.
  • Last-minute bookings (1 day in advance) are possible if spaces are available, with full payment required on the day.
  • Bookings not paid in full by the due date may be cancelled.

Confirmation

You will receive a confirmation invoice stating:

  • Your child’s details
  • Booking dates
  • Amount due

Please check your invoice and notify us of any discrepancies within 7 days.

Cancellations

  • Cancellations must be made in writing at least one week before the start of the booking.
  • Cancellations made without sufficient notice may result in the loss of your payment.
  • Unfortunately, we cannot offer refunds for absences due to sickness, as resources will have already been allocated.

Exclusion Policy

In the event of persistent or severe behavioural issues, parents may be called and the child may be excluded from camp.
Fees will be refunded in the event of exclusion.

Collecting Children

Children must be collected by 4:00 PM (Standard finish time) or 5:00PM (Late Leavers) by a parent or authorised person.
No child will be released to an unauthorised person.
Each parent will be assigned a security number or password.
Late pickups will incur an additional charge of £5.00 per 15 minutes.

Photography

Photographs may be taken during camp for promotional use.
If you do not wish your child to be included, please indicate this clearly on the registration form.

Health & Safety

Please declare all medical conditions, allergies, or additional needs on the registration form.
Children with certain conditions may not be able to participate in some activities, but alternatives will be provided where possible.
All information is treated with complete confidentiality.

Child Protection

Our staff are trained to respond appropriately to any concerns of abuse or neglect.
In such cases, Kool Kidz Camps will follow our Child Protection Policy and contact the relevant authorities as required.

Please view our Terms and Conditions for our Kool Kidz Camps.