Kool Camps T&Cs

Terms & Conditions and Camp Information

When booking with Kool Kidz Camps, a contract is formed between the parent/guardian and Kool Kidz Group. The terms below outline the expectations and responsibilities of both parties. We are committed to providing a high-quality service and will work hard to resolve any concerns should they arise.
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Admissions

Places at Kool Kidz Camps are offered based on the following order of priority:
1. Chronological order of first application
2. Siblings of children already booked
3. Children attending for full-week sessions
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Payment

• Full payment is required to confirm your booking and acceptance of these Terms & Conditions.
• We accept BACS or childcare vouchers.
• Last-minute bookings (1 day in advance) are possible if spaces are available, with full payment required on the day.
• Bookings not paid in full by the due date may be cancelled.
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Confirmation

You will receive a confirmation invoice stating:
• Your child’s details
• Booking dates
• Amount due
Please check your invoice and notify us of any discrepancies within 7 days.
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Cancellations

• Cancellations must be made in writing at least one week before the start of the booking.
• Cancellations made without sufficient notice may result in the loss of your payment.
• Unfortunately, we cannot offer refunds for absences due to sickness, as resources will have already been allocated.
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Exclusion Policy

• In the event of persistent or severe behavioural issues, parents may be called and the child may be excluded from camp.
• Fees will be refunded in the event of exclusion.
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Collecting Children

• Children must be collected by 4:00 PM (Standard finish time) or 5:00PM (Late Leavers) by a parent or authorised person.
• No child will be released to an unauthorised person.
• Each parent will be assigned a security number or password.
• Late pickups will incur an additional charge of £5.00 per 15 minutes.
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Photography

• Photographs may be taken during camp for promotional use.
• If you do not wish your child to be included, please indicate this clearly on the registration form.
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Health & Safety

• Please declare all medical conditions, allergies, or additional needs on the registration form.
• Children with certain conditions may not be able to participate in some activities, but alternatives will be provided where possible.
• All information is treated with complete confidentiality.
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Child Protection

• Our staff are trained to respond appropriately to any concerns of abuse or neglect.
• In such cases, Kool Kidz Camps will follow our Child Protection Policy and contact the relevant authorities as required.